How fast will I get a response?
Most queries are answered within a few hours during business days. For complex issues, we may take up to 24 hours to investigate and reply with a complete solution.
What information should I include in my email?
Please share your registered email, the plan you're subscribed to, the specific tool you're having trouble with, and any error screenshots. This helps us help you faster.
I'm not getting tool access — what should I do?
First, check your spam folder for the activation email. If not there, email us with your order ID and we'll resend access credentials within an hour during business time.
Can I request a tool that's not on your platform?
Absolutely! We add new tools based on community demand. Send us your request and if there's enough interest, we'll work on adding it.
Do you offer phone support?
Currently we operate via email only. This lets us maintain detailed records of every issue and ensures faster resolution. Most tickets are resolved in a single email exchange.